Finest Purchase says refurbished tech on its third-party vendor market is like new at a lower cost. We examined that declare and went inside shops with hidden cameras to seek out out what staff take into consideration the merchandise.
To learn extra:
#Refurbished #Tech #CBCMarketplace
»»» Subscribe to CBC Information to observe extra movies:
Join with CBC Information On-line:
For breaking information, video, audio and in-depth protection:
Discover CBC Information on Fb:
Comply with CBC Information on Twitter:
For breaking information on Twitter:
Comply with CBC Information on Instagram:
Subscribe to CBC Information on Snapchat:
Obtain the CBC Information app for iOS:
Obtain the CBC Information app for Android:
»»»»»»»»»»»»»»»»»»
For greater than 75 years, CBC Information has been the supply Canadians flip to, to maintain them knowledgeable about their communities, their nation and their world. Via regional and nationwide programming on a number of platforms, together with CBC Tv, CBC Information Community, CBC Radio, CBCNews.ca, cellular and on-demand, CBC Information and its internationally acknowledged staff of award-winning journalists ship the breaking tales, the problems, the analyses and the personalities that matter to Canadians.
source
Lot's of businesses use third party sellers now. Amazon, Walmart, BestBuy. This isn't anything new. This news segment is pointless
Just started watching you on YouTube, love your investigations,
I'm down here in the states, but the same issues can happen,
question's
Who operates Best Buy marketplace,
I'm betting none of the devices ever came from Best Buy, corporate licensed the name and logo to the site operator , that entity is responsible for allowing sellers to post goods, personally I prefer eBay for used and in store locally or Amazon for new,
I did buy a New Lenovo table online from Best Buy 2 yrs ago, and been very happy with it, but that was new full warranty etc.. Not marketplace,
open box in the store is OK, you seen what your getting before paying at the register
In 2006-2007. I worked at Solectron Glaobal in America. It was a factory job. We reburished T Mobile, BlackBerry, Cingular, AT&T cellular phone. Every phone was tested using a specific software. Depending on the diagnostic test determined what repairs were made to each phone. Also, we performed visual inspections for scratches and water damages. Water damaged phones was deemed as irreparable. Parts were replaced according to our findings, such as scratched screens or keypads.
This not all of buying refurbished items only from best buy. Best buy is actually ripping off in their own product which is geek squad.
I bought a MacBook from them with geek squad protection
They told this protection is going to cover any kind of damages but when it actually happened they said they wont cover it. They started explaining that they only cover some certain amount of damages only. So disappointing
The moral of the story is never buy refurbished electronics.
As soon as best buy made that statement they forgot about it
Everybody has an online "Marketplace" (Walmart, Best Buy, Amazon…). You should know enough to look and make sure it's shipped by the name-company and not a 3rd party. Or you should know you're taking your chances when you go off-brand.
16:00 Best Buy is providing a platform for smaller businesses the opportunity to get their products seen. Best Buy is not to blame for bad sellers.
I think it would be great to first define "refurbished" before saying if something is or is not of "refurbished" quality.
Some device models (iPhone 6 and iPhone 7 serie) have design flaws that may not be evident even during rigorous testing. Look up Touch IC Disease and Audio IC Disease.
"Bad quality replacement parts" is the wrong phrase to use. A more apt phrase would be OEM parts which cannot be bought new by refurbishers. The only "new" parts [new = parts never used/installed in a completed device] that can be purchased are copy parts. Supplying parts for repairs, logistics for fullfilment on those parts and returning malfunctioning parts rather than just building a new phone with those parts would be a nightmare. how many extra parts versus complete devices do they make? for how long should they stock those parts? How can you tell if the part was built bad or did the installer mess it up during install? subpar parts are the only option. blaming the guy that installs a subpar part is not the way to get better refurbished devices. Device manufacturers need to allow 3rd party vendors to buy original equipment and provide plans for building effectively OEM quality parts.
17:35 Wait! your guy opened the device to check it's internals (eventually needs to close it up) brings it to you to point out how badly it was closed up? AND BLAMES THE SELLER?
This is like blaming eBay or Amazon or AliExpress or Facebook for bad quality products. Best Buy Marketplace is just a platform for small businesses to be seen.
wOW
I NEVER buy anything refurbished
First, $900 for a refurbish iPad?
John 13:34
A new commandment I give to you, that you love one another, even as I have loved you, that you also love one another
They failed miserably in the U.K.!
YES PEOPLE…EVEN BESTBUY SCAMS YOU.
I bought a Nintendo in Walmart market place. Paid 426 plus tax for some thing on the next day I bought for 300 in the store. This was Nov 2020. It's still with me. They did not take it back although I had a return paper printed out. They could never reach the seller eighter and are not interested in helping. It's a night mare. Don't buy on market place if you don't know the product and pricing very well.
Lesson learned: buy only new from a reputable source. If used, you don't know what you're getting. If you're disabled, you shouldn't be walking around with a bum leg trying to get the best phone for the cheapest price. Save yourself a lot of trouble and desperation. Buy new.
Walmart Is The Same Game, Thankfully I Was Buying A Tablet For My Cat 🐈.
This report is so misguided and confused about Best Buy, even after the investigating you guys still couldn’t recognize that this is a “don’t buy refurbished electronics online” problem and not a Best Buy problem? Just like the employee said in big bold letters? Best Buy is just providing a space on their site for vendors to sell…just like eBay and Facebook Marketplace and many others. Plus this is just common sense with electronics, but they’re old.
Can you do the same thing with Amazon?
I do know that Amazon has a longer warranty period for their refurbished electronics but it must come from Amazon and there are 3rd party sellers so just look at the item description carefully.
If yeah want to buy something in perfect condition then don't buy someone else's problem or outdated junk. trying to save a buck
well when i see this best buy ill no log shop in your store
Why should Bestbuy improve there little if any competition in Canada !
I bought a laptop, got home and there was a pixel out in the center of the screen. Took it back the same day and they refused to exchange or refund me because I didn't buy a 3 year warranty plan. Nothing else in the store requires a warranty be purchased to take it back if it is broken after you open it up at home.
I'll bet thats not an N-95 mask……
Can you judge your self? No. It takes someone else to get there impression of you. In a business transaction can I sell u a refurbished phone having no experience? No. Tech should set the price while reaching a deal with sales lead. It's a bargaining thing. Corp you know this. And further more if the tech is licensed ie. College education/Technical training, and any education pertaining to sale or service of device are liable. Insurance don't you know your cut in this, as long as good products sale from reliable, dependable, and trust worthy clients. Better you get paid for service in and out of court. Less we all hurry up and wait in court.
Nuf said nuf done.
Respect your self!
Well ish shoring up. Where we gone hide? Hope not behind a tree or insurance.
Food for thought.
Up next buying digital movies.
Did your movie disappear lately? Or was there a data breache?
Of course if you go into a best buy store they're going to tell you to not buy from third party sellers. All the associates are low level ppl that barely know what's going on and of course they're going to tell you to come buy new stuff from the real best buy, cuz new is obviously better than refurbished
Best Buy needs to start making their messaging more clear and transparent regarding.
I bought two laptops one the keys don't work. I returned it and they charged me fee
another good story to cover is workers on the job are being treated by WSIB it is a great life living on just over $10,000 a year.
I start making their messaging more clear and transparent regarding the condition of marketplace items.
I hate when they refer to a married man or woman as a partner instead of having a husband or a wife. I have a wife and a partner who I run a business with
"Refurbished" is supposed to mean refurbished – that is, made like new. If it has obvious cosmetic issues, it is not a "refurb".
two words…amazon and ebay… i never have 3rd party problems. Amazon or Ebay always take care of me.
All the big box stores are doing this now. I think many of the sellers provide marginal products and then deliberately make the return process difficult and costly, discouraging people from making returns, especially for products that are simply marginal. Between unresponsive sellers, long waiting periods, exorbitant shipping costs and outrageous restocking fees, it's easier to put up with problems than return the item.
The first couple just didn’t realize hey maybe you have to charge your iPad
I worked in the Geek Squad for 10 years. We always felt terrible when a customer brought a defective marketplace item to the store because we couldn't do anything to help them. Management made a lot of threats to fire anyone caught telling customers this, but we would often tell our customers not to buy from the marketplace. (You never knew who you were buying from and what you were getting quality-wise.) We all knew the managers hated the marketplace as much as us, but the official policy from corporate office was that if we couldn't get a customer to buy something in-store (or if we were out of stock, which happened ALOT), we were to push them to buy something from BBY's website (including the marketplace, because BBY still collected a fee for the listing).